Privacy & data handling

AmeriHome maintenance phone line

What this line is

When you call the AmeriHome maintenance line, an automated assistant answers, takes down your maintenance issue, and creates a work request for the property management team.

What we record

• Your name and callback number, if you give them
• The property address and unit
• What you reported, and how long the call lasted
• A transcript of the call
• Any photo you choose to send us about the issue

What we do with it

It is used to create and route your maintenance request, and to show AmeriHome staff what was reported. Call records are visible to AmeriHome and to the service provider that operates this line. We do not sell this information, use it for advertising, or share it with anyone outside that purpose.

Text messages

We only text you if you agree to it on the call. Messages relate to the issue you reported. Reply STOP at any time and we will not text you again. Message and data rates may apply.

How long we keep it

Call records and transcripts are kept for 24 months so AmeriHome can see the repair history for a unit, then deleted.

Your choices

You can ask what we hold about you, ask for it to be corrected, or ask us to delete it. Contact AmeriHome and they will pass the request on. If you would rather not use an automated line at all, contact the AmeriHome office directly.

Emergencies

This line is not an emergency service. If there is a threat to life or safety, hang up and dial 911.